What We Do For Municipalities

Water is an essential part of every community, and we understand that every municipality has different water-related issues and challenges. Anticipating and addressing those challenges is what we do, across the country, every day.

Our expertise and knowledge of the industry allow us to consolidate the efforts that go into building a new or updating an existing facility. We help by managing the design and building process, and then operate and maintain the project once it is complete. We also develop infrastructure plans, make upgrades to existing infrastructure, and operate and maintain water and wastewater systems and treatment plants that treat water from rivers, lakes, and reservoirs.

The Communities That We Serve
American Water owns and operates water and wastewater systems in communities across the U.S. We operate and maintain water systems that treat water from wells, rivers, lakes and reservoirs. Our wastewater systems are designed and operated with careful attention to the local environment. We develop and deliver capital improvement plans designed to support system reliability and local economic development efforts.

Our teams work in partnership with the communities we serve. We plan hydrant and fire protection system upgrades with local fire departments. We extend water lines to meet new commercial and industrial facilities and work closely with local public works officials to upgrade water lines in conjunction with local street improvement projects. Every day we renew our commitment to communication and collaboration with the cities we serve. As a local business, we also pay taxes and contribute to the economy through the jobs we provide and the investment we make in ongoing infrastructure upgrades. You’ll find our company and employees actively involved in local civic and charitable activities. We’re good neighbors in the communities we serve.

In the communities where we supply water service, we can also include local sewer, waste hauling and other services on our water bill. Customers like the convenience of paying only one bill. Communities like the increased collection rate.

Services We Offer
American Water provides a comprehensive range of water-related services for municipalities, which can be customized based on communities’ individual needs. Through our years of experience, we’ve learned that one solution does not fit all. Our services include:

High-Quality Water Service and Delivery
Our customers expect – and deserve – high-quality, reliable water service every time they turn on their tap. Treating and delivering water is what we do.

Asset Acquisition
American Water has the capability to become a community's local water utility company by purchasing a local municipal water and/or wastewater system. When we purchase systems, we also take on the responsibility of treatment facility and pipeline maintenance and upgrades, ongoing water quality testing, customer service, meter reading, and billing and collection services.

Bulk Water Sales
For some communities, maintaining a reliable water supply is an especially difficult challenge, particularly in the summer months. Because of our extensive system and expert capabilities, we are often able to provide and deliver water to communities that need to supplement their existing water supply. If yours is a community in need of supplemental service, please contact us for more information.

Safe Treatment and Release of Wastewater
Abiding by regulations that safeguard the environment within the communities we serve is a part of everything we do. The safe treatment and release of wastewater isn’t something most of our customers ever think about; to us, it’s critical, and we think about it every day. We can assume responsibility for all aspects of water and wastewater plant operations and facility and equipment maintenance. This includes all dewatering services and offsite sludge transportation, building security, maintenance and landscaping. We also provide odor abatement systems at the facilities we serve.

In addition to our more standard services like operations, maintenance, planning and engineering, we are also able to create public private partnerships, help with infrastructure upgrades and create concession relationships. All of our programs are customized to fit the unique needs of the municipality's water and wastewater needs.

For more information on any of the above services, or to find out how we may be able to help your community, please call us at 1.856.346.8200, or visit our Products & Services site.